Our team is here for you
All systems require support. Our goal is not to eliminate queries entirely, but to respond to them effectively. Our support is personal, direct, and transparent.
Our team is here for you
All systems require support. Our goal is not to eliminate queries entirely, but to respond to them effectively. Our support is personal, direct, and transparent.
In theory, this might seem unremarkable—but in practice, it has a big impact. Our customers do not all work the same way or use the same systems. Our well-trained support staff know how to adjust our solutions to customer systems and can respond to your specific needs.
The same people who help you with the system integration are also available to you by e-mail and phone afterwards, so that you get to know and have trust in our team.
We focus on what you need
In theory, this might seem unremarkable—but in practice, it has a big impact. Our customers do not all work the same way or use the same systems. Our well-trained support staff know how to adjust our solutions to customer systems and can respond to your specific needs. The same people who help you with the system integration are also available to you by e-mail and phone afterwards, so that you get to know and have trust in our team.
All queries relating to our products are handled by our in-house service team, which works closely with our development department. This allows us to quickly resolve any technically complex issues.
We’re transparent and we ensure you’re kept informed. You can always check the current status of your queries in our ticket system, where you’ll find all trackable queries and the assigned target dates.
+49 5422 9444 - 20
support@medata.de
Mon to Fri from 8:00 to 16:30.
Winter timezone: CET
Summer timezone: CEST
German and English